Camping & Spa Airotel Océan – Lacanau-Océan, France

Quick Facts

Overview

Camping & Spa Airotel Océan is a five-star holiday village offering mobile-home rentals and camping pitches in a natural pine-tree setting close to the Atlantic Ocean. Guests enjoy free access to the 1 500 m² covered and heated Aqualiday water park, a fitness room, children’s and teenagers’ clubs, organised sports and evening entertainment. A full spa, restaurant, and an on-site mini-market complete the facilities. Families, couples and groups can tailor their stay with a choice of accommodation ranges and optional services.

Offerings, Features, or Content

Accommodation

Range Model Capacity Bedrooms Surface
Confort LITTORAL 4/5 people 2 26 m²
Confort LAGUNE (air-conditioned) 6/7 people 3 32 m²

Additional models available include GRAND LARGE CLIM (air-conditioned) and OCEAN (mobile-home for 6/7 people). Each rental includes admission to the Aqualiday water park, campsite facilities, activities, children’s clubs and a parking space.

Camping Pitches

On-Site Facilities & Amenities

Activities & Entertainment Programme

How It Works

  1. Booking
    • Accepted payments: credit card (Visa, Mastercard), cheque, bank transfer, ANCV holiday vouchers (paper & Connect).
    • Guarantee cancellation option available.

Audience & Use Cases

Practical Information

Key Entities and Definitions

Additional Facts

Frequently Asked Questions

What makes Camping & Spa L’Océan special and what type of holiday experience can guests expect?

Camping & Spa L’Océan Lacanau is a 5-star seaside campsite set in a pine forest just a short walk from the Atlantic beach and the town centre. It offers pitches and fully equipped mobile homes, direct beach access via a safe cycle path, a large heated indoor–outdoor Aqualiday water park, a dedicated wellness spa, kids’ and teens’ clubs, extensive sports and entertainment programmes, and full on-site services such as the La Paillotte restaurant, mini-market and bike hire – everything you need for a memorable holiday.

How long does it take to walk from the campsite to the beach?

The entrance to the campsite is a 10-minute walk from the beach via a safe cycle path through the pine trees.

How far is Lacanau-Océan town centre from the campsite?

The town centre is about 15 minutes on foot from the campsite.

When is the reception desk open?

Reception is open daily from 9 am to 7 pm in low season (05/04-27/06 and 01/09-02/11) and from 8 am to 8 pm in high season (28/06-31/08).

What are the check-in and check-out times for camping pitches?

Pitches are available from 1 pm and must be vacated by 12 noon; you may still enjoy the water park on departure day.

What are the check-in and check-out times for mobile homes?

Mobile homes are available from 5 pm and must be vacated by 10 am; early arrival is allowed to use the facilities.

Which arrival and departure days are allowed in high season?

In high season you may arrive or leave only on Wednesday, Saturday or Sunday.

What is the minimum length of stay?

In low season the minimum stay is one night on a pitch and two nights in a rental; in high season it is seven nights for both pitches and rentals.

Which payment methods are accepted for bookings?

You can pay by credit card, cheque, bank transfer or ANCV holiday vouchers.

Do you accept VACAF holiday vouchers?

No, VACAF vouchers are not accepted.

Is Wi-Fi available and what does it cost?

Wi-Fi covers the whole campsite and costs €5 per day or €15 per week.

Can I arrive after the reception has closed?

Yes, an agent is present at the entrance after reception closes to welcome late arrivals, and vehicles may enter until 11 pm; please mention your late arrival when booking.

May I park my vehicle on my pitch?

One vehicle is allowed per pitch; a second vehicle can be parked free of charge in the car park at the campsite entrance.

How many people are allowed on a camping pitch?

A maximum of six people may stay on one pitch.

Are pets allowed at the campsite?

Pets are welcome on pitches except for category 1 and 2 dogs; in rentals only one dog under 10 kg is allowed and a supplement of €4 per night applies.

Can a group of minors stay without adults?

No; an adult must be present for the entire stay and each minor must provide parental authorisation.

Is it possible to pitch a tent next to a mobile home?

A small tent can be installed beside some mobile homes as long as the total number of occupants does not exceed the stated capacity of the mobile home.

What utilities are provided on camping pitches?

All pitches have a 16 A electricity hook-up; bring a 25 m extension lead and a European adaptor. Water points and sanitary facilities are nearby.

Are barbecues permitted on site?

Only electric or gas barbecues are allowed on pitches; shared charcoal barbecue areas are available and grills can be borrowed at reception.

Are swimming shorts allowed in the Aqualiday water park?

For hygiene reasons only Speedos or swim boxers are permitted; loose swimming shorts are not allowed.

What are the Spa conditions and price?

The Spa is accessible from age 16 and is not included in the stay; access to the facilities costs €20 per person.

From what age can children attend the kids’ club?

Children can join the kids’ club from 4 years old.

Is entertainment available throughout the year?

Yes. During school holidays (‘FULL’ period) activities run daily (except specified half-days), and outside holidays (‘COOL’ period) activities run Monday to Friday; at other times entertainment is provided every weekend.

What on-site services and facilities are offered?

You will find the La Paillotte restaurant, a mini-market, bike hire, a gym (by reservation), a new playground, laundry, Wi-Fi, and, in July and August, a friendly farmers’ market held every Tuesday from 5 pm.

What security and noise rules apply inside the campsite?

Guests must wear the campsite bracelet, respect a 10 km/h speed limit, avoid driving between 11 pm and 7 am, and keep noise to a minimum after 11 pm; repeated offences can lead to expulsion.

Can I invite visitors and is there a charge?

Visitors are welcome; entry is free in low season and €4 per person over 10 years old in high season after two hours. Visitors must be declared at reception, may arrive until 9 pm and must leave by 11 pm.

What deposit is required for a mobile home?

Two deposits are taken on arrival: €300 for equipment and €100 for cleaning, payable by credit card imprint.

Is bed linen included in the rentals?

Duvets and pillows are supplied in all rentals. Sheets and pillowcases are included in the Premium and Prestige ranges; they can be rented for other ranges.

Are towels provided in the mobile homes?

Towels and bath mats are included only in the Prestige range; they can be rented for other accommodation types.

Do the mobile homes have air-conditioning, heating and television?

Grand Large, Premium and Prestige mobile homes have reversible air-conditioning; other models have at least one electric radiator. All rentals have a TV except the PACIFIC and ATLANTIC models.

Can I charge an electric or hybrid vehicle on site?

No; for safety reasons recharging electric or hybrid vehicle batteries is forbidden on the campsite.

What facilities are available for seminars and group events?

The site offers two seminar rooms (capacities 20 and 70) and one multi-purpose room of 150 m² for up to 150 people, along with catering options, Wi-Fi, projectors and team-building activities.

During which periods can group stays and seminars be organised?

Group stays and seminars are available from 04/04/2025 to 27/06/2025 and from 01/09/2024 to 02/11/2025.

How can I contact the campsite for bookings or seminar enquiries?

Email communication@airotel-ocean.com or call +33 5 56 03 24 45 for general information; for seminars you can also call +33 6 89 49 15 32.

Is there a money-back guarantee?

Yes; a dedicated Information Document ‘Money Back Guarantee’ is available alongside the general terms and conditions of sale.

Which sports facilities remain available for the 2026 season?

The multisports court, beach-volleyball court, table-tennis tables and all existing sports facilities will stay open throughout the 2026 season despite the suspension of the new sports complex project.

Can external visitors purchase day tickets for the Aqualiday water park, when is it available and what does it cost?

Yes. Visitors who are not staying at the campsite may buy a day ticket to enjoy the Aqualiday water park. Access is available from 04/04/2026 to 07/07/2026 and again from 29/08/2026 to 01/11/2026, except over the Ascension weekend (14–16 May 2026) when it is reserved for in-house guests. The price is €9 per child and €12 per adult for one day. Friends visiting you on site can purchase their tickets at reception.

What are the opening hours of the aquatic area in low and high season?

Low season (04/04–26/06 and 31/08–01/11/2026): indoor area 1:30 p.m.–6:30 p.m.; wild river 2:30 p.m.–5:30 p.m.; outdoor area closed. High season (27/06–30/08/2026): indoor area Monday–Saturday 10 a.m.–8 p.m. and Sunday 10 a.m.–7 p.m.

Is there a gym on the campsite and how do I use it?

Yes. The fitness room is available by reservation through the APPLIVE app: in low season it opens on weekends and school holidays, while in high season (27/06–30/08) it is accessible Monday to Friday. Check the exact time slots in the app before booking.

Can I rent a baby kit (cot and high chair)?

Yes, a baby kit including a cot and high chair is available for €4 per day; simply request it when booking or on arrival, subject to availability.

Are refrigerated storage boxes available for hire?

Yes. Around 20-litre refrigerated boxes can be rented beside the laundrette; enquire at reception for availability and rates.

Can I choose the location of my camping pitch when booking?

Yes. You can indicate your preferred pitch number or proximity to facilities in the comments section of your reservation and the team will try to meet your request subject to availability.

What size are the camping pitches?

Pitch sizes vary; the campsite asks for the dimensions of your equipment when you book so they can allocate a suitably sized pitch.

From what age must children be accompanied in the Aqualiday water park?

Children under 11 years old must be supervised by a parent or legal guardian inside the water park.

How much does it cost to rent bed linen and towels?

Sheet rental costs €12 for a single bed and €17 for a double bed, while towel rental is €8 per person.

Do the lockers in the water park require a coin?

Yes, the storage lockers in the water park operate with a £2 coin.

Are safes available to store valuables during my stay?

Yes. Valuables can be kept in the safes located at reception, as stated in the campsite regulations.

Is there a car wash facility on the campsite?

Yes. An outdoor car park opposite reception includes a car-wash facility for guests’ vehicles.

Where can I consult the bike-hire rates before renting?

Bike hire is available on site, and the current rates can be viewed in the dedicated PDF linked from the Services page (uploads/pdf/tarifs-velos.pdf).

Is there a self-service laundry on the campsite, what are its opening hours, how much does it cost and what payment method do the machines accept?

Yes. Washing machines and tumble dryers are available every day from 7 a.m. to 11 p.m., with cycles starting from €5. The machines operate on a coin system, so please bring change for each wash or dry cycle.

When are the showers in the sanitary blocks closed?

All campsite showers are closed between 11 p.m. and 7 a.m.

When must the deposit and remaining balance be paid for my stay?

A 25 % deposit is required within 15 days of booking. For mobile-home rentals, the balance is due no later than one month before arrival, while for camping pitches the balance is payable on the day of arrival.

Is there an outdoor playground for children on the campsite?

Yes. A new outdoor playground with slides and themed play structures is available, providing a fun adventure area where children can play while parents relax nearby.

Can the Aqualiday water park close temporarily because of bad weather?

Yes. The campsite regulations state that the water park may be temporarily closed during storms, bad weather and similar adverse conditions.

Where should visitors park their cars when they come to the campsite?

Visitor vehicles must be parked outside the campsite; only the cars of registered guests are allowed on site.

Is the campsite monitored by security guards?

Yes. Security guards patrol and provide surveillance on the campsite day and night to ensure guests’ safety and tranquillity.

Is alcohol permitted in the campsite’s public areas?

No. Drinking alcohol in public areas is prohibited by municipal order and may result in a fine or temporary expulsion from the campsite.

Can photos taken during my stay be used by the campsite for promotional purposes?

Yes. The rules specify that by staying you expressly authorise the campsite to use any photos of you or your children taken on site for advertising in any media, without compensation.

Can I use the water park and other facilities if I arrive before my pitch or mobile home is available?

Yes. You may arrive earlier than the official check-in time and still access the Aqualiday water park and the campsite’s facilities; pitches become available from 1 pm and mobile homes from 5 pm.

What rules apply to pets regarding leads and vaccinations?

Pets must be kept on a lead at all times, declared on arrival and have an up-to-date vaccination card. Dogs in the 1st and 2nd categories are forbidden, and only one dog under 10 kg is allowed in rented accommodation.

Is a welcome drink offered to guests?

Yes. A welcome drink is organised every Sunday evening from 29/06 to 24/08 on the Place de L'Olivier so you can meet the activity team and discover the programme for your stay.

When does the campsite consider high season and low season?

For the 2026 calendar, high season runs from 27 June to 30 August. Low season is from 3 April to 26 June and again from 31 August to 1 November.

Is the Aqualiday indoor pool heated?

Yes. The indoor section of the Aqualiday water park is heated, allowing comfortable swimming whatever the weather.

Is the campsite responsible in case of theft, fire or weather-related damage to my property?

No. The regulations state that management declines all responsibility for theft, fire, bad weather and similar incidents, except for valuables stored in the safes available at reception.

What is the penalty if visitors are not declared at reception?

According to the campsite regulations, failure to declare visitors results in a surcharge equal to three times the normal visitor rate.

Where can I download the campsite map and brochures before my stay?

All documents are available online: the brochure, campsite map, Spa guide and Aqualiday leaflet can be downloaded from the “Documents” page (https://www.airotel-ocean.com/camping-lacanau-documents).

Are the sanitary blocks equipped with baby baths, children’s toilets and accessible cabins?

Yes. The main sanitary block (open April–November) includes baby bathtubs, child-sized WCs and cabins designed for guests with reduced mobility.

Is there a service area for motorhomes to empty waste water, dispose of chemical toilets and refill their tanks?

Yes. An aire d’accueil with a sani-station is available on site where camper vans can empty grey water, dispose of chemical toilet waste and top up with fresh water.

Do guest vehicles need to display a campsite sticker during their stay?

Yes. For security reasons every vehicle must have the official campsite sticker displayed on the inside of the windscreen on the driver’s side throughout the stay.

Must visiting friends or family present identification at reception?

Yes. All visitors have to be declared at reception and must show an identity document when they register on arrival.

Does the campsite have a restaurant on site and when is it open?

Yes. La Paillotte restaurant is located inside the campsite and serves guests from breakfast through dinner. Exact opening hours depend on the season and are posted on site.

Can I park my vehicle next to my mobile home, and where should extra cars be left?

Each mobile home comes with a nearby parking space for one vehicle. Any additional cars must be parked in the outdoor car park located opposite the reception.

What are the nightly or weekly prices for camping pitches and each mobile-home category?

Rates vary according to the season. In low season, camping pitches start at €32 per night, and the entry-level PACIFIC mobile home starts at €60 per night.

What is the cancellation policy and any associated fees for modifying or cancelling a reservation?

A reservation may be cancelled without any fees up to one month before the scheduled arrival date. Modifications to the booking can likewise be made at no cost until one month prior to arrival, subject to availability.

Are any mobile homes or communal facilities adapted for guests with reduced mobility (PMR)?

Yes, the campsite offers one mobile home specifically adapted for guests with reduced mobility (PMR).

Is there a shuttle service or recommended public transport from Bordeaux airport or Bordeaux-Saint-Jean railway station to the campsite?

There is currently no direct bus or tram from Bordeaux–Mérignac Airport to the campsite. From Bordeaux–Saint-Jean railway station, a scheduled bus runs to Lacanau, stopping about a 7-minute walk from the campsite. Advance reservation for this bus service is strongly recommended.

Are half-board, breakfast, or other meal packages available at La Paillotte restaurant?

The campsite does not provide half-board, breakfast, or other all-inclusive meal packages. La Paillotte serves lunch and dinner on an à la carte basis and also offers a snack menu. Fresh pastries for breakfast are available each morning at the on-site grocery.

Is an end-of-stay cleaning service available for mobile homes and what is the cost if guests choose not to clean themselves?

Yes, an optional end-of-stay cleaning service is available. The fee is €110 for two-bedroom mobile homes and €130 for three-bedroom mobile homes.

Are rental bikes equipped with child seats, trailers, or electric assistance options?

The campsite’s bike rental service offers electrically assisted bicycles. Child trailers and children’s bikes are also available.

What is the exact street address or GPS coordinates of the campsite for navigation devices?

For GPS navigation, enter: 24 rue du Repos, 33680 Lacanau. This is the exact street address of the campsite.

Is there an on-site or nearby medical service or pharmacy available in case of emergencies?

During the high season, a medical practice is available seven days a week. Arès Hospital is located approximately 35 km from the campsite.

Can parcels or grocery deliveries be received at reception for guests, and is there a handling fee?

Parcels can be delivered to reception for guests. No handling fee is specified.

What are the exact opening and closing dates of the campsite each year?

The campsite will open on 3 April 2026 and close on 1 November 2026. These are the confirmed opening and closing dates for the current season.

Are there any age or height restrictions for the water slides in the Aqualiday park?

Children under 12 years of age must be accompanied by an adult when using the water slides. Adult supervision is therefore mandatory for all guests below this age threshold.

Is the Aqualiday water park constantly supervised by certified lifeguards?

Yes. Lifeguards are on duty at all times, providing constant supervision of the Aqualiday water park.

Are there designated quiet hours during the daytime in addition to the 11 p.m. night-time rule?

No, the campsite does not impose additional quiet hours during the daytime; only the 11:00 p.m. night-time quiet rule applies.

Does the campsite provide secure storage or charging points for electric bicycles?

The campsite provides charging stations exclusively for electric cars; no charging points are available for electric bicycles.

What is the amount of the local tourist tax per person and when is it collected?

The local tourist tax is €0.86 per person, per night (for guests aged 18 and over). It is collected at check-in.

What sustainability initiatives has Camping & Spa L’Océan put in place?

The campsite encourages waste sorting, separately collects food waste for agricultural methanisation (one tonne collected between 31 July and 4 November 2025), and is reducing paper use by favouring digital communications. It also supports staff well-being through structured induction programmes and team sports events, and backs local solidarity projects such as the Boobs Tour and care for stray cats.

What are the features of the air-conditioned LAGUNE mobile home?

The LAGUNE is an air-conditioned Confort mobile home offering 32 m² of space, three bedrooms and sleeping capacity for 6/7 people.

How big is the LITTORAL mobile home and how many guests can it accommodate?

The LITTORAL mobile home measures 26 m², has two bedrooms and sleeps 4/5 people.

What are the Spa opening hours in low and high season?

Low season (04/04 – 26/06 and 31/08 – 01/11/2026): Wednesday to Monday 1:30 p.m.–6:30 p.m., closed on Tuesdays. High season (27/06 – 30/08/2026): Tuesday to Saturday 10 a.m.–12 p.m. & 3 p.m.–8 p.m.; Sunday 10 a.m.–12 p.m. & 3 p.m.–7 p.m.; closed on Mondays.

Is there a special Bike Stop (Étape vélo) discount and when does it apply?

Yes. Cyclists benefit from –30 % off stays from 03/04 to 26/06 and from 31/08 to 31/10/2026, and an even larger –50 % discount from 27/06 to 30/08/2026.

Can people who are not staying at the campsite use the Spa and during which dates is this possible?

Yes. External visitors may access the Spa from 4 April 2026 to 1 November 2026, subject to the standard access fee and age rules.

What are the opening hours of the on-site mini-market in high and low season?

High season: every day from 7:30 a.m. to 7:30 p.m. Low season: Monday to Friday, 7:30 a.m.–12:30 p.m. and 4:00 p.m.–7:30 p.m.

When is the ‘Zen period’ with a lighter entertainment programme, and what activities are offered then?

The Zen periods run from 15/06 to 19/06, 22/06 to 26/06 and 31/08 to 04/09 2026 (Monday to Friday except Wednesday). During these weeks the morning kids’ club and daytime sports activities continue, while evening entertainment is scaled back.

If I book an individual treatment, does it include access to the Spa facilities and complimentary equipment?

Yes. All à-la-carte treatments automatically include access to the Spa facilities and the loan of a bathrobe and a pair of sandals.

Can I buy a Spa gift voucher for someone else?

Yes. The Spa offers ‘Bon cadeau’ gift vouchers that you can purchase for friends or family, valid for either Spa access or the treatments of your choice.

Is access to the Aqualiday water park and on-site activities included in the price of my stay?

Yes. All accommodation prices already include unlimited admission to the Aqualiday water park, the campsite’s facilities and activities, the children’s clubs, and one parking space.

What official star rating does Camping & Spa L’Océan hold?

The campsite is officially classified as a 5-star establishment (Classement 5 Étoiles) according to its legal notice.

Are there any health conditions that may limit access to the Spa?

Yes. Conditions such as respiratory disorders, high blood pressure, pregnancy and other medical issues may restrict access, so guests should ensure they have no contraindications before visiting the Spa.

What happens if I arrive late for my scheduled Spa treatment?

If you arrive late, your treatment will still finish at the planned time, meaning the duration will be shortened to keep the schedule on track.

Who is the appointed consumer mediator in case of an unresolved dispute and how can I contact them?

Camping & Spa L’Océan designates BAYONNE MEDIATION as its consumer mediator. You can reach them via www.bayonne-mediation.com, by post at 32 rue du Hameau, 64200 Biarritz, or by phone on +33 (0)6 79 59 83 38.

Do you accept ANCV Connect digital holiday vouchers as payment?

Yes. The campsite accepts ANCV holiday vouchers in both paper format and the ANCV Connect digital version for settling bookings or balances.

Is there a free-of-charge option for very short visits (under two hours)?

Yes. Visitors who stay on the campsite for less than two hours are not charged any entry fee; for longer stays a €4 charge applies to each visitor aged 10 and over, and all visitors must be declared at reception.

How large is the covered section of the Aqualiday water park?

The Aqualiday complex includes 1,500 m² of covered, heated space, allowing guests to enjoy the pools and slides whatever the weather.

When are the evening parties held during the season?

In high season (27 June – 30 August) evening parties run from Sunday to Friday starting at 11 p.m. Outside high season, themed evenings are organised on weekends and during school holidays; the exact programme is posted at reception.

What should guests do in case of a fire or if the campsite has to be evacuated?

If a small fire breaks out, use the nearest extinguisher, aim at the base of the flames, and immediately alert reception, the night guard, and the emergency services. In the event of a general evacuation, follow staff wearing yellow safety vests, keep access roads clear, leave vehicles where they are unless instructed otherwise, take only your ID and essential documents, and exit calmly along the marked evacuation routes.

What do recent customer reviews highlight about Camping & Spa L’Océan?

Guests particularly praise the campsite’s natural pine-forest setting close to the ocean, the large aquatic area, the variety of facilities and family-friendly entertainment, as well as the helpfulness and friendliness of the staff and the overall cleanliness. With an average score of 8.5/10, the site is recognised as a welcoming, complete and convivial family destination.

Do the kids’ and teens’ clubs cost extra, or are they included in the stay?

Access to the children’s and teenagers’ clubs is already included in the accommodation price, just like the Aqualiday water park and the other on-site activities. No additional fee is charged for these clubs.

What is the capacity of the OCEAN mobile home and what does the price include?

The OCEAN mobile home accommodates 6 to 7 guests. Its price already includes unlimited access to the Aqualiday water park, all campsite facilities and activities, the children’s clubs, and one parking space; the local tourist tax of €0.86 per night for each guest aged 18 + is payable on check-in.

Can I buy fresh bread and pastries on site each morning?

Yes. The on-site mini-market sells fresh bread and pastries daily; in high season it is open every day from 7:30 a.m. to 7:30 p.m., and in low season from Monday to Friday, 7:30 a.m.–12:30 p.m. and 4:00 p.m.–7:30 p.m.

What is the legal entity operating Camping & Spa L’Océan and what are its registration details?

Camping & Spa L’Océan is operated by CAMP ATLANTIC (SAS) with share capital of €846,108.32. The company is registered under SIRET number 347 848 152 00018, APE code 5530Z, VAT number FR38 347848152 and is listed with the Bordeaux Trade and Companies Register (RCS Bordeaux B 347 848 152).

Does Camping & Spa L’Océan have a mobile app and what is it used for?

Yes. The free APPLIVE application lets you consult opening hours and reserve facilities such as the fitness room directly from your phone, making it easier to plan activities during your stay.

Is a security deposit required for camping pitches, and if so, what amount is payable?

No security deposit is required for camping pitches; therefore, no amount is payable.

What treatments are offered in the Spa and what are their individual prices?

The spa offers a comprehensive menu of facials, exfoliation, body sculpting, massages, cosmetic treatments, and hair removal. Individual prices for each treatment are listed on the spa’s price page available on the website.

Is there an emergency phone number I can call outside reception hours?

Yes. For any on-site emergency when reception is closed, call the dedicated number +33 (0)6 73 95 02 76.

Are parents required to supervise their children in the playgrounds and the Aqualiday water park?

Yes. The campsite regulations specify that children remain under the full responsibility of their parents while using the on-site playground equipment and the Aqualiday water park.

Are the swimming pools and water slides in Aqualiday accessible to guests with reduced mobility?

Yes. The pools at Aqualiday are accessible to guests with reduced mobility, and a lift is available to facilitate entry.

Can guests arrange local surfing or paddle-boarding lessons through the campsite, and what providers are recommended?

Guests can arrange lessons through Bo & Co, a surf club situated approximately 600 m from the campsite.

Does La Paillotte restaurant provide a menu or price range and can it cater for vegetarian or gluten-free diets?

La Paillotte restaurant offers vegetarian meals. No information regarding gluten-free options, menu details, or price ranges is provided.

What are the exact opening hours of La Paillotte restaurant in high and low season?

La Paillotte follows a consistent schedule in both high and low season. It serves daily from 12:00 pm to 2:00 pm and again from 6:00 pm to 9:00 pm.

Are there cycling maps or recommended bike routes provided by the campsite to explore the surrounding area?

Cycle paths start immediately outside the campsite, and the team supplies detailed maps and personalised route recommendations. Guests can safely explore numerous scenic rides beneath the shaded pine trees and throughout the surrounding area.

Is an on-site first-aid station or defibrillator available for medical emergencies, and where is it located?

Qualified first-aid staff are present on site, and an automated external defibrillator (AED) is available in the Aqualiday aquatic area.

Is there a takeaway or snack bar on site, and what are its opening hours in high and low season?

Yes, the on-site restaurant offers takeaway service in both high and low seasons. Opening times may vary, but orders are generally accepted from 12:00 to 14:00 and from 18:30 to 20:30.

Is there an inventory list for kitchen equipment and bedding provided in each mobile-home category?

An inventory specifying the kitchen equipment and bedding provided is available for each mobile-home model. Guests can view the complete list of included amenities directly on the campsite’s website.

Does the campsite offer partnerships or discounts with local surf schools or equipment rental shops?

The campsite has a partnership with the local surf school Bo & Co, providing guests with a 10 % discount on its services.

Is there a 24-hour emergency contact number or on-call staff member for late-night issues when reception is closed?

Yes. For any late-night issues when reception is closed, please contact the on-call staff member at the 24-hour emergency number: +33 6 73 95 02 76.

Does Camping & Spa L’Océan hold any recognised eco-label or environmental certification for its sustainability initiatives?

Camping & Spa L’Océan does not currently hold any recognised eco-label or environmental certification. Consequently, no formal certification documents are available.

Are there takeaway or delivery options from La Paillotte restaurant to mobile homes and pitches?

Delivery to mobile homes and pitches is not available; La Paillotte offers take-out service only.

What specific accessibility features are provided in the PMR (mobility-impaired) mobile home?

Camping & Spa L’Océan provides a mobile home specifically designed for guests with reduced mobility. It offers an accessible entrance, adapted doorways, and restrooms configured for wheelchair use.

Is electricity included in the basic price of a camping pitch, or is there an additional fee for the 16 A hook-up?

Yes. Electricity, including the 16 A hook-up, is already covered in the basic camping pitch price; no additional fee applies.

Does the campsite organise or recommend guided nature walks or bike tours in the surrounding pine forest?

The campsite’s team provides guests with advice and suggestions for walks and hikes in the Lacanau area, including routes through the surrounding pine forest. These tips help visitors explore the natural environment at their own pace.

Is electricity consumption included in the rental price of mobile homes, or is there an additional fee for energy use?

Electricity consumption is already included in the published rental price of our mobile homes. Guests therefore do not incur any additional charges for energy use during their stay.

Are organised excursions or shuttle services offered to nearby attractions such as Lacanau Lake or local vineyards?

No organised excursions or shuttle services are offered to Lacanau Lake, local vineyards, or other nearby attractions. The team will, however, provide guests with all the information they need to explore the area independently.

Is smoking permitted on pitches and mobile-home terraces, and are there designated smoking areas within the campsite?

Smoking is permitted on pitches and on the terraces of mobile homes. No designated smoking areas are specified within the campsite.

Are there marked hiking or running trails that start directly from the campsite, and can maps be obtained at reception?

Forest trails start directly from the campsite, providing opportunities for hiking and nature walks. Information about obtaining trail maps at reception is not specified.

Does using the fitness room cost extra?

No. Access to the on-site fitness room is free for all guests; you simply need to reserve a time slot via the APPLIVE app.